ITIL 4
ITIL 4 Foundation
The ITIL 4 Foundation certification establishes a common understanding of the ITIL 4 service management framework and its key concepts. It covers the service value system, four dimensions of service management, guiding principles, and core management practices — the essential framework for IT professionals working in ITSM, service desk, DevOps, and IT operations roles. ITIL 4 Foundation is the world's most widely held IT service management credential.
ITIL 4 Exam Overview
| Detail | Information |
|---|---|
| Full Name | ITIL 4 Foundation |
| Governing Body | Axelos / PeopleCert |
| Number of Questions | 40 |
| Time Limit | 60 minutes |
| Passing Score | 65% (26/40) |
| Exam Fee | $165 USD (varies by provider) |
| Category | IT Certifications |
| C3RT App Available On | iPhone, iPad, and Mac |
| Official Source | Axelos / PeopleCert official website ↗ |
ITIL 4 Content Areas and Domains
| Domain / Content Area | Exam Weight |
|---|---|
| Key Concepts of Service Management | 21% |
| Key Concepts of ITIL 4 | 20% |
| The Four Dimensions of Service Management | 14% |
| The ITIL Service Value System | 13% |
| ITIL Management Practices | 32% |
Domain weights are approximate and based on the Axelos / PeopleCert content outline. Always verify at the official source before your exam.
Topics Covered
- ✓ ITIL 4 Service Value System (SVS) — guiding principles, governance, value chain, practices
- ✓ Service Value Chain Activities — plan, improve, engage, design/transition, obtain/build, deliver/support
- ✓ 34 ITIL 4 Management Practices — categorized as general, service, and technical management
- ✓ Seven Guiding Principles — focus on value, start where you are, progress iteratively, collaborate, think holistically, keep it simple, optimize and automate
- ✓ Four Dimensions of Service Management — organizations/people, information/technology, partners/suppliers, value streams/processes
- ✓ Key ITIL Concepts — service, value, cost, risk, utility, warranty, outcomes vs outputs
- ✓ Continual Improvement Model and Practice
How C3RT Helps You Pass the ITIL 4
Adaptive Practice
Questions adapt to your weak areas automatically so every study session on the ITIL 4 is time well spent.
Diagnostic Mocks
Full-length mock exams timed to the real ITIL 4 format with detailed score breakdowns by topic.
Mistake Bank
Every wrong answer is saved for targeted re-drill. The system resurfaces your mistakes until they stick.
Native on iOS & Mac
Built with SwiftUI, not a web wrapper. Instant load, offline support, hardware-speed rendering.
ITIL 4 Frequently Asked Questions
What does ITIL 4 stand for?
ITIL 4 stands for ITIL 4 Foundation. It is administered by Axelos / PeopleCert.
Who administers the ITIL 4?
The ITIL 4 Foundation (ITIL 4) is administered by Axelos / PeopleCert. For official information, visit the Axelos / PeopleCert website.
How many questions is the ITIL 4?
The ITIL 4 consists of 40 questions. Candidates are given 60 minutes to complete the exam.
What is the passing score for the ITIL 4?
The passing score for the ITIL 4 is 65% (26/40), as set by Axelos / PeopleCert. Scoring methodology and passing standards may be updated periodically. Always verify current requirements with the governing body.
How much does the ITIL 4 exam cost?
The ITIL 4 exam fee is $165 USD (varies by provider). This fee is set by Axelos / PeopleCert and may vary by testing centre, region, or membership status. Additional fees for registration or rescheduling may apply.
What is the difference between ITIL 3 and ITIL 4?
ITIL v3 (2011) was organized around a service lifecycle with 5 stages and 26 processes. ITIL 4 (2019) replaced this with the Service Value System and 34 management practices, emphasizing co-creation of value, flexibility, and integration with Agile, DevOps, and Lean. ITIL 4 Foundation is the current exam; the v3 Foundation credential is still valid but no longer the target for new candidates.
How hard is the ITIL 4 Foundation exam?
ITIL 4 Foundation is considered one of the more accessible IT certifications. Most candidates pass with 15–30 hours of study. The 40 questions in 60 minutes is a comfortable pace, and the questions focus on definitions and concept application rather than hands-on skills. The C3RT app provides 5,000 practice questions to build confidence.
What is the ITIL 4 Service Value Chain?
The Service Value Chain is the core operational model in ITIL 4, showing how activities (plan, improve, engage, design/transition, obtain/build, deliver/support) connect to transform demand and opportunities into value. Unlike ITIL v3's linear lifecycle, the Value Chain is a flexible model that can be combined into value streams for different scenarios.
What ITIL 4 certifications come after Foundation?
The ITIL 4 certification scheme continues with ITIL Specialist modules (Create, Deliver and Support; Drive Stakeholder Value; High Velocity IT), ITIL Strategist (Direct, Plan and Improve), and ITIL Leader (Digital and IT Strategy). Completing the Specialist and Strategist modules leads to ITIL Managing Professional, a senior practitioner credential.
C3RT is a native iOS and macOS exam preparation platform covering the ITIL 4 Foundation (ITIL 4), a IT Certifications certification, administered by Axelos / PeopleCert. C3RT is not affiliated with or endorsed by Axelos / PeopleCert. Certification names and trademarks are the property of their respective organisations. For official exam registration, eligibility requirements, and content outlines, visit the Axelos / PeopleCert official website ↗ .